At FIELDS we are proud to extend our commitment to helping Canadians live a life better for less and want to ensure that you are completely satisfied with your purchase. In the event that and exchange or return is necessary please refer to the following.
• Your purchase will be accepted for return or exchange within 30 days.
• The original receipt or e-receipt is required for returns or exchanges.
• All items must have tickets and original packaging.
• Refunds will be applied to original Method of payment
• Returns or Exchanges are not permitted on software, tobacco, lottery, gift cards, intimates, swim wear or pierced jewelry.
In Store Purchases
Our associates in our stores would be happy to accept a return or exchange on any items that are damaged or defective. All returned items should be in their original state, unopened with all of the tickets attached and should be unworn and undamaged. Merchandise returned without a receipt can only be exchanged for items of equal value.
On Line Purchases
We realize that sometimes the item you ordered may not meet your expectations. In the event that your order is incorrect, damaged or defective you can return your order to your local FIELDS store. If you are unable to get to a FIELDS store you can contact one of our Customer Service Representatives to receive a Return Merchandise Authorization Number (RMA) and instructions on how to return the product to FIELDS.ca. There are two ways for you to request an RMA
1. Please email: Customercare@fields.ca Include your order number, name and contact information.
2. Call us at 1-833-585-2204 Have your order number ready and a Return Merchandise Authorization number will be provided to you by our customer service representative.