Returns

Returns - FAQs

  1. Can I use a pre-paid Visa or MasterCard to purchase online?

    Sure can! This is an excellent way to pay for your FIELDS.ca purchases however you do need to make sure that the value on the card is more than the purchase amount to ensure your order is processed,ensure taxes and shipping are covered. Please note that if you require a return of an item or the entire order, purchased with Visa or MasterCard Prepaid card, FIELDS.ca will not be able to refund the amount back to that prepaid card. However, we will apply any refunds to you as an online credit. If you need assistance please call our Customer Care Team at 1-833-585-2204, or email us at CustomerCare@fields.ca, and we will be happy to help!

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  2. How do I know you have received my return?

    We Got This! Once we have received and processed your FIELDS.ca return, you will be contacted and informed of the credit card refund either by email or phone call.

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  3. Who pays for shipping on returns?

    We want to help wherever we can so if you need to request a return please email FIELDS Customer Care Team, CustomerCare@fields.ca or call 1-833-585-2204 (8am -4pm Pacific Standard Time Monday through Friday) and speak with a FIELDS Customer Care Team Member. The responsibility of shipping charges is based on circumstances and must be assessed by the FIELDS Customer Care Team. FIELDS.ca reserves the right to charge for return shipping.

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  4. Can I cancel or change an order I've already placed?

    We want to help wherever we can but if an order has been packed and shipped the order can not be cancelled; you will need to take it to one of our stores for a refund. If you contact our FIELDS Customer Care Team 1-833-585-2204 (8am – 4pm Pacific Standard Time Monday through Friday) before the order is shipped, which means you haven’t received your tracking number, the order may be cancelled but not altered or modified.

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  5. How many days do I have to return my purchase?

    At FIELDS we are proud to extend our commitment to helping Canadians live a better life for less and want to ensure that you are completely satisfied with your purchase. In the event that and exchange or return is necessary please refer to the following.

    Return Policy

    • Your In Store purchases will be accepted for return or exchange within 30 days.

    • Your On Line purchases will be accepted for return or exchange within 30 days, from the date you recieved your order.

    • The original receipt or e-receipt is required for returns or exchanges.

    • All items must have tickets and original packaging.

    • Refunds will be applied to original Method of payment

    • Returns or Exchanges are not permitted on software, tobacco, lottery, gift cards, intimates, swim wear or pierced jewelry.

    In Store Purchases

    Our associates in our stores would be happy to accept a return or exchange on any items that are damaged, defective, or simply not to your satisfaction. All returned items should be in their original state, unopened and with all of the tickets attached and should be unworn and undamaged. Merchandise returned without a receipt can only be exchanged for items of equal value.

    On Line Purchases

    We realize that sometimes the item you ordered may not meet your expectations. In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, you can return your order to your local FIELDS store. If you are unable to get to a FIELDS store you can contact one of our Customer Service Representatives to receive a Return Merchandise Authorization Number (RMA) and instructions on how to return the product to FIELDS.ca. There are two ways for you to request an RMA

    1. Please email: Customercare@fields.ca Include your order number, name and contact information.

    2. Call us at 1-833-585-2204 Have your order number ready and a Return Merchandise Authorization number will be provided to you by our customer service representative.

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  6. What is FIELDS' Return Policy

    At FIELDS we are proud to extend our commitment to helping Canadians live a life better for less and want to ensure that you are completely satisfied with your purchase. In the event that and exchange or return is necessary please refer to the following.

    Return Policy

    • Your purchase will be accepted for return or exchange within 30 days.

    • The original receipt or e-receipt is required for returns or exchanges.

    • All items must have tickets and original packaging.

    • Refunds will be applied to original Method of payment

    • Returns or Exchanges are not permitted on software, tobacco, lottery, gift cards, intimates, swim wear or pierced jewelry.

    In Store Purchases
    Our associates in our stores would be happy to accept a return or exchange on any items that are damaged or defective. All returned items should be in their original state, unopened with all of the tickets attached and should be unworn and undamaged. Merchandise returned without a receipt can only be exchanged for items of equal value.

    On Line Purchases
    We realize that sometimes the item you ordered may not meet your expectations. In the event that your order is incorrect, damaged or defective you can return your order to your local FIELDS store. If you are unable to get to a FIELDS store you can contact one of our Customer Service Representatives to receive a Return Merchandise Authorization Number (RMA) and instructions on how to return the product to FIELDS.ca. There are two ways for you to request an RMA

    1. Please email: Customercare@fields.ca Include your order number, name and contact information.

    2. Call us at 1-833-585-2204 Have your order number ready and a Return Merchandise Authorization number will be provided to you by our customer service representative.

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